Hurricane Michael alert!
Hurricane Michael alert!
To prepare for the storm, keep your member ID cards handy and get your prescriptions filled.
Hurricane Michael member FAQs
Q: Does Magellan Complete Care have any resources to help me before, during or after the hurricane?
A: Yes. We want to make sure you continue to get the services and support you need. Visit our website at MCCofFL.com. Look for the “Hurricane Michael alert!” tab on the About us home landing page. Here you will find an FAQ that tells you what to do about your medications and prior authorizations. We also list other important steps you should take before and during the storm.
Magellan’s free crisis hotline is available to help if you’re affected by the storm. Call 1-800-327-7451 to get:
- Free, private counseling services
- Help finding local non-profit organizations, shelters and other support services
Also, please click on the Hurricane guide for help on what to do before, during and after a hurricane.
Q: Can I get my medications refilled early if I need to leave my home because of the storm?
A: Yes. The governor announced a state of emergency. This means that all medication refill requirements have been waived. Please do refill your medications before the storm arrives.
Q: I get my medications in the mail. Is there anything I need to do?
A: Our Magellan Rx Management team has been reaching out to members who use our mail order pharmacy to make sure they’re ready. If you need help and haven’t heard from someone yet, call the number on the back of your pharmacy card.
Q: Will I still need to get prior authorizations for covered services during the storm?
A: No. During the state of emergency, we will waive any requirements in regions 2, 5 and 6 for:
- Prior authorization
- Notification of hospital admissions
- Medical necessity reviews for life-sustaining medical equipment, supplies, and services that you need
This includes out-of-network services needed to get necessary emergency and non-emergency health services. You can visit MCCofFl.com to view the complete service area regions/counties list.
Q: How long will requirements for prescription refills and prior authorizations be waived?
A: Prior authorizations are waived from October 7, 2018 –October 21, 2018. We do not know how long requirements for prescription refills will be waived yet.
Please Note: This only happens if you are in regions 2, 5 and 6. Please visit MCCofFL.com to view the complete service area regions/counties list.
Q: What should I do if I have electric medical equipment and the power goes out?
A: First, make sure you are safe and that you have a reliable source of electricity. If you do not, go to a shelter before the storm arrives. If you are worried about losing power, your Care Coordinator can help you find a shelter or facility to support your healthcare needs. Give us a call at 1-800-327-8613 or TTY: 711.
Q: If I need to, can I get care from a provider who isn’t part of my plan?
A: Yes. Because of the state of emergency for Florida and the storm’s approach, all requirements for which providers you can see have been temporarily waived.
Q: How long will I be able to get care from a provider who isn’t a part of my plan?
A: You can get care from a provider who isn’t part of your plan during the state of emergency as needed. When the state of emergency is lifted, you can call you care team to see if you still need care from the same provider.
Q: What about transportation? Can I still get a ride to my appointment?
A: Rides to non-emergency appointments will be put on hold during the state of emergency. Your ride may be canceled due to the state of emergency. If this happens, you may call to reschedule after the state of emergency is over. To ask about the status of a scheduled trip, please call Veyo at 1-800-424-8268.
Q: What if I need to leave my home because of the storm?
A: If you need a ride to a shelter, we can help you. Rides will only be given to a shelter identified as such by Florida. The driver will decide whether it is safe enough to travel. Transportation is based on shelter availability, storm impact, and whether the route is clear. We will give rides from the shelter back to the member’s home only after the state of emergency is over.
You should look for shelter as early as you can. We will not be able to give you a ride once it becomes unsafe to travel. Rides will be for the member and one extra passenger.
Q: I’m pregnant. Is there anything special I need to do to get ready for the storm?
A: If you’re planning to leave your home because of the storm, you should take at least a two-week supply of all your medications and prenatal vitamins. Make sure you also take any medical supplies or equipment you’re using. Keep your medications in the original bottles in case you need to refill them later.
Be sure to let your doctors know where you’ll be. If you’re leaving town, take your medicines, medical records and doctor’s phone number with you. And give your doctor the number where you can be reached. If you’re having difficulty with your pregnancy, talk to your doctor about whether it’s safe for you to travel or if you should go to a hospital or shelter.
If you’re staying at home, pack the basic items you’ll need in case you have to leave your home later. Make a list of all your medications and prenatal vitamins and place it in a re-sealable plastic bag. Keep the bag with the items you packed. Please make sure that you have plenty of water and food to make sure you continue to get the right nutrition and getting plenty of water.
Q: Will I be able to get dialysis treatments before, during and after the storm?
A: Care Coordinators are contacting members and their dialysis providers to make sure they have plans in place for their patients. Care Coordinators are also working with members and providers to make sure members have rides to dialysis facilities. If you haven’t heard from your Care Coordinator, please call us at 1-800-327-8613 or TTY: 711.
Q: Will I be able to get chemotherapy treatments before, during and after the storm?
A: Our Care Coordinators will help you contact your chemotherapy providers. They will make sure your providers have plans in place for your continued therapy. If you haven’t heard from your provider, please call them.
Q: Will the call center be open before, during and after the storm?
A: Yes. Our call center will be open during regular business hours.