Site Maintenance

Site maintenance scheduled Sunday, April 21, 2019, 6 a.m.-12 noon (Central): During this time, Provider Search may be unavailable. We apologize for any inconvenience.

Hurricane Michael alert!

Hurricane Michael alert!

Hurricane Michael member FAQs


Q:  I get my medications in the mail. Is there anything I need to do?

A:   Our Magellan Rx Management team has been reaching out to members who use our mail order pharmacy to make sure they’re ready. If you need help and haven’t heard from someone yet, call the number on the back of your pharmacy card.


Q: How long will requirements for prescription refills and prior authorizations be waived?

A:   Prior authorizations are waived until November 9, 2018. We do not know how long requirements for prescription refills will be waived yet.


      Please Note: This only happens if you are in regions 2, 5 and 6. Please visit to view the complete service area regions/counties list.


 For questions about claims, please call Customer Service at 1-800-327-8613 (TTY: 711). You can also contact them by email at

Your hurricane resources