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Coronavirus resource center

What you need to know about coronavirus

For the latest information on the novel coronavirus (COVID-19), please visit:




If your Medicaid benefits or enrollment with Magellan Complete Care of Florida is ending, you may have gotten a letter from the Agency for Health Care Administration (ACHA). They have extended Medicaid coverage to make sure that people with Medicaid keep their benefits during the COVID-19 state of emergency. An online copy of the letter is available for you to view if you need it.


Providers and Provisional Providers, please view our:

COVID-19 vaccine update

COVID-19 Vaccine Provider FAQs 

Laboratory services update

Important funding announcement for all Medicaid providers

Prior authorization reinstatement

COVID-19 Telehealth FCC funding notice

Magellan Rx Home mail order pharmacy page

COVID-19 Telehealth Provider Q&A

Update to coverage of services and other provisions during the state of emergency

Update on Medicaid coverage of services during the state of emergency

Medicaid Telemedicine Guidance for Medical and Behavioral Health Providers


COVID-19 and Suicide Prevention resources

Members: View resources from the Florida Department of Children and families


Providers: Learn more about a free 2020 membership from Headspace, a mindfulness and meditation app. Headspace is offering free access to Headspace Plus for all U.S. healthcare professionals working in public health settings to help reduce stress, improve sleep and move more.

Headspace offers:

  • A wide variety of self-care categories
  • Brief guided meditations
  • Short and long sets of relaxing music
  • And more!

How to sign up for Headspace

COVID-19 Vaccine Member FAQs

COVID-19 Vaccine Member FAQs

We are actively monitoring COVID-19 vaccine developments. Below you will find helpful information and answers.

We have a COVID-19 Vaccine Taskforce. It’s comprised of experts, including clinicians, health plan leadership, and pharmacy network team members. We meet every week to discuss the latest developments and plan support. We are monitoring government guidance at the federal and state levels. We want to make sure you have the information you need as its available from the federal and state agencies.

Vaccine Development and Distribution 

There are many government agencies involved in helping with the COVID-19 pandemic. A few of the key agencies are:

Q: Is the COVID-19 vaccine safe?

A: Yes, the vaccine is safe. The Food and Drug Administration (FDA) has a process to make sure all vaccines are safe before they can be used in the United States. This process includes clinical trials and approval. They approve based on safety and effectiveness.

Q: Can children get the vaccine?

A: The vaccine is now available for children ages 12 and older. Studies are ongoing for children under the age of 12.

Q: Where I can get a vaccine?

A: These websites have helpful info and tools to help find a vaccine:

You can also learn more from healthcare providers, state and local health agencies, pharmacies, through public announcements, and traditional and social media sources.

Q: How many doses of a COVID-19 vaccine will be needed?

A: Talk with the provider who gives you the vaccine. They can tell you how many doses you need. When you get your first shot you will get a COVID-19 vaccination record card. This will tell you the vaccine manufacturer, lot number and date you receive your shot(s). Make sure to keep this card for your personal records. It will have all the details of your vaccine (i.e. vaccine manufacturer, lot number, date of first dose administration, and second dose due date).

Q: How much will the vaccine cost?

A: There will be no cost for the COVID-19 vaccine.

Q: What are the side effects of a COVID-19 vaccine? What should I do if I have side effects?

A: During the FDA’s review and approval process, safety and effectiveness are evaluated. After getting vaccinated, you may have some side effects. These are normal signs that your body is building protection. The most common side effects are are:

• Pain and swelling in the arm where you received the shot
• Fever
• Chills
• Tiredness
• Headache

Most side effects are generally mild and last a few days.

Q: Can I get COVID-19 as a result of getting the vaccine?

A: No. There is no live COVID-19 virus in any vaccine currently available. There is no risk of being infected as a direct result of getting the vaccine. You may have some side effects. These are normal signs that your body is building protection. The most common side effects are:

• Pain and swelling in the arm where you received the shot
• Fever
• Chills
• Tiredness
• Headache

Most side effects are generally mild and last a few days.

Q: Will I still need to wear a mask, practice social distancing, wash my hands, and limit my exposure to others after I get a vaccine?

A: The CDC has issued guidance on what you can do once you become fully vaccinated. For more info, visit https://www.cdc.gov/coronavirus/2019-ncov/vaccines/vaccine-benefits.html

The CDC also recommends everyday safe actions to help stop the spread of respiratory diseases. They include:
• Wash your hands often with soap and water. If soap and water are not available, use an alcohol-based hand sanitizer that has at least 60 percent alcohol.
• Cover your mouth and nose with a cloth face covering or mask when around others.
• Stay away from crowds and be at least 6 feet apart from others.

Q: I already had COVID-19 and recovered. Do I still need to get a vaccine?

A: Yes. You should be vaccinated even if you have had COVID-19. This is because of the severe health risks of COVID-19. There is also a possibility of reinfection. This is because experts don’t yet know how long you are protected from getting sick again after recovering from COVID-19.

If you have COVID-19 you should wait to get vaccinated until you are no longer sick and are not in isolation. Talk to your doctor if you have more questions about getting a COVID-19 vaccine.




Updated 5/25/2021