Coronavirus resource center

What you need to know about coronavirus

For the latest information on the novel coronavirus (COVID-19), please visit:




If your Medicaid benefits or enrollment with Magellan Complete Care of Florida is ending, you may have gotten a letter from the Agency for Health Care Administration (ACHA). They have extended Medicaid coverage to make sure that people with Medicaid keep their benefits during the COVID-19 state of emergency. An online copy of the letter is available for you to view if you need it.


Providers: We invite you and your frontline staff to join us for a Virtual Lunch and Learn special presentation on September 16, 2020 from 12 p.m.-1:15 p.m. Click here for more details


Providers and Provisional Providers, please view our:

COVID-19 Vaccine Provider FAQs 

Laboratory services update

Important funding announcement for all Medicaid providers

Prior authorization reinstatement

COVID-19 Telehealth FCC funding notice

Magellan Rx Home mail order pharmacy page

COVID-19 Telehealth Provider Q&A

Update to coverage of services and other provisions during the state of emergency

Update on Medicaid coverage of services during the state of emergency

Medicaid Telemedicine Guidance for Medical and Behavioral Health Providers


COVID-19 and Suicide Prevention resources

Members: View resources from the Florida Department of Children and families


Providers: Learn more about a free 2020 membership from Headspace, a mindfulness and meditation app. Headspace is offering free access to Headspace Plus for all U.S. healthcare professionals working in public health settings to help reduce stress, improve sleep and move more.

Headspace offers:

  • A wide variety of self-care categories
  • Brief guided meditations
  • Short and long sets of relaxing music
  • And more!

How to sign up for Headspace

COVID-19 Vaccine Member FAQs

COVID-19 Vaccine Member FAQs

We are actively watching COVID-19 vaccine developments. Below you will find helpful information and answers to some of the most frequently asked questions about COVID-19 vaccines.

We have a COVID-19 Vaccine Taskforce includes experts, clinicians, health plan leadership, and pharmacy network team members. They meet regularly to discuss the latest developments and plan support. We are monitoring government guidance at the federal and state levels. We are taking steps to make sure you have the information you need as the information and guidelines are made available by federal and state agencies.

Vaccine Development and Distribution 

Operation Warp Speed (OWS) was set up by the White House to coordinate efforts among federal government entities, states, and private sector partners. It aims to make the testing faster, supply, development, and distribution of safe and effective vaccines, therapeutics, and diagnostics.

There are many government agencies working to help with the COVID-19 pandemic. A few of the key agencies are listed below for your reference:

Q: When will a COVID-19 vaccine be available?

A: Currently there are two vaccines authorized by the FDA and recommended by CDC/ACIP to prevent COVID-19. These are the Moderna vaccine and Pfizer vaccine. All other vaccines in development are expected to be reviewed for FDA approval in 2021.

Q: Is the COVID-19 vaccine safe?

A: The Food and Drug Administration (FDA) has a process for ensuring that all vaccines are safe before they can be used in the United States. This process includes clinical trials and approval for both safety and effectiveness. All vaccines made available have undergone clinical trials and approval for both safety and effectiveness.

Q: Who will get the vaccine first?

A: Governor Ron DeSantis recently announced that long-term care facilities will receive the vaccines first when it becomes available.

Second priority will be for health care workers who are at high risk and work in high contact environments.

Third priority will be for adults 65 years and above. This will also include adults with high-risk medical conditions.

People under 65 who don’t have any high-risk medical conditions will be able to get the vaccine after the priority groups.

Q: Can children get the vaccine?


  • U.S. Food and Drug Administration issued an Emergency Use Authorization for use of the Pfizer COVID-19 vaccine in people age 16 years and older.
  • U.S. Food and Drug Administration issued an Emergency Use Authorization for use of the Moderna COVID-19 vaccine in people age 18 years and older.

Most of the clinical trials for the vaccine have only been in adults. We need more studies before children under 16 can get the vaccine.

Q: How will the vaccine be distributed?

A: The CDC is working with state, tribal, territorial, and local leaders to develop plans to distribute the vaccine. The CDC is also working with federal agencies and private partners, like pharmacies, on plans for distribution.

Q: How can I find where I can get a vaccine?

A: We will update our website with more information about vaccine availability. Or you can find more info using the CDC VaccineFinder tool at You can also speak to your doctor’s office and local pharmacy for up-to-date vaccine availability information as well.

Q: How many doses of a COVID-19 vaccine will be needed?

A: Most of the vaccines require two injections, or shots. Right now there is just one version, which is still in clinical trials, that requires only one injection.

Pfizer COVID-19 vaccine is administered as a 2-dose series, 21 days apart.

Moderna COVID-19 vaccine is administered as a 2-dose series, 28 days apart.

Talk with your doctor or pharmacist when you get your first injection. They can help you understand if and when you have to return to get your second dose. When you get your vaccine, ask for your vaccination card. This will be the record of the vaccine type you received, manufacturer information, date of first vaccine, and date for your expected second vaccination. It is very important to get both doses for two-step vaccines to work.

Q: How much will the vaccine cost?

A: There will be no cost for the COVID-19 vaccine.

Q: What are the side effects of a COVID-19 vaccine? What should I do if I have side effects?

A: This vaccine is safe. It has gone through all the proper safety regulations.

Some side effects for the Moderna vaccine are:

  • Injection site pain and redness
  • Fatigue
  • Joint/muscle pain
  • Headache

Some side effects for the Pfizer vaccine are:

  • Injection site pain, redness and swelling
  • Fatigue
  • Fever
  • Joint/muscle pain
  • Nausea
  • Headache

These are similar to those when you get a flu shot.

For the Pfizer vaccine, the FDA has indicated that patients with a known history of a severe allergic reaction to any component of the vaccine should not take it. If you have any questions on vaccine components or if you should take it, call your doctor.

Q: Can I get sick with COVID-19 from the vaccine?

A: Neither the Pfizer nor the Moderna vaccine contains the live COVID-19 virus. There is no risk of getting infected with COVID-19 from receiving either vaccine.

You may have side effects of injection site pain, redness/swelling, fever, joint/muscle pain, body aches, nausea headache and fatigue. These are signs that your body is building an immune response. For the Pfizer vaccine, the FDA has found that patients with a known history of a severe allergic reaction to any component of the vaccine should not take it. If you have any questions on vaccine components or if you should take it, call your doctor.

Q: Do I need to wear a mask when I get a COVID-19 vaccine? Do I need to wear a mask after I get the vaccine?

A: Yes. The CDC recommends people wear a mask that covers their nose and mouth. You should do this when in contact with others outside your household, when in healthcare facilities, and when receiving any vaccine. Once you receive all vaccine doses, it’s important for everyone to continue using all the tools available to us to help stop this pandemic. This includes:

  • Covering your mouth and nose with a mask
  • Washing hands often
  • Staying at least 6 feet away from others
  • If you’re sick, stay at home and call your doctor

Q: I already had COVID-19 and recovered. Do I still need to get a vaccine?

A: Right now, more studies are needed to determine vaccine recommendations for those who recovered from COVID-19. If you have questions specific to your health condition please talk to your doctor.


CDC Frequently Asked Questions about COVID-19 Vaccination 

CDC Advisory Committee on Immunization Practices (AHIP): December 2020 Meeting  

Pfizer: Our Progress in Developing an Investigational COVID-19 Vaccine

Moderna: COVID-19 Program Updates 

FDA Fact Sheet for Healthcare Providers Administering Vaccine: Pfizer-BioNTech 

FDA Fact Sheet for Healthcare Providers Administering Vaccine:Moderna