What is Magellan Complete Care?
Magellan Complete Care is a Florida Medicaid specialty health plan for individuals living with a serious mental illness that combines care for both a member's physical and mental well being.
Magellan Complete Care embraces the rich diversity of the people we serve and the role culture plays in personal health and well-being. We believe in providing high-quality care to culturally and ethnically diverse individuals, as well as to those with physical and mental conditions.
Magellan Complete Care has implemented a comprehensive cultural competency plan to improve our members’ health outcomes, quality of care, and to reduce disparities in racial and ethnic health care. The plan follows The national standards on Culturally and Linguistically Appropriate Services (CLAS) to educate our employees, members, and providers on the importance of communication in a preferred language and respect for cultural health beliefs. These standards inform members about their rights to receive effective, understandable, and respectful care provided in a manner in which their cultural health beliefs are in their preferred language.
Our staff is required to take cultural competency training and it is a resource offered to our providers.
This page last updated: 6/29/2015 11:16:23 AM