Magellan Complete Care of Florida

Magellan Complete Care of Florida

 

Nondiscrimination & Languages

Discrimination is against the law

Magellan Complete Care follows the law. We treat all people equally. We do not discriminate against anyone based on:

  • Race.
  • Color.
  • National origin.
  • Age.
  • Disability.
  • Sex.

 

We provide free help and services to people with disabilities. We want you to be able to communicate with us easily. We offer:

  • Qualified sign language interpreters.
  • Written information in many formats. These may include:
    • Large print.
    • Audio.
    • Accessible electronic formats.
    • Other formats.

We also provide free language services to people whose first language is not English. We offer:

  • Qualified interpreters.
  • Information that is written in other languages.

 

Contact us at 1-800-327-8613 (TTY: 1-800-424-1694) if you need any of these services.

 

If you believe we have not provided these services or discriminated in another way, you can file a grievance with:

Civil Rights Coordinator, Corporate Compliance Department

6950 Columbia Gateway Drive 
Columbia MD  21046
1-800-424-7721
Fax: 410-953- 5207
compliance@magellanhealth.com

 

 You can file a grievance in one of three ways.

  • By mail.
  • By fax.
  • By email.

 The civil rights coordinator is available if you need help with any of this.

 You can also file a complaint with the U.S. Department of Health and Human Services Office for Civil Rights. You may do this online at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf. Or you may do this by mail or phone.

 

U.S. Department of Health and Human Services

200 Independence Avenue, SW
Room 509F, HHH Building
Washington, D.C. 20201
1-800-368-1019
TDD: 800-537-7697

Complaint forms are available online. You may find them at http://www.hhs.gov/ocr/office/file/index.html.


Español (Spanish)

ATENCIÓN: si habla español, tiene a su disposición servicios gratuitos de asistencia lingüística. Llame al 1-800-327-8613 (TTY: 1-800-424-1694)

Kreyòl Ayisyen (French Creole)

ATANSYON: Si w pale Kreyòl Ayisyen, gen sèvis èd pou lang ki disponib gratis pou ou. Rele 1-800-327-8613 (TTY: 1-800-424-1694).

Tiếng Việt (Vietnamese)

CHÚ Ý: Nếu bạn nói Tiếng Việt, có các dịch vụ hỗ trợ ngôn ngữ miễn phí dành cho bạn. Gọi số 1-800-327-8613 (TTY: 1-800-424-1694).

Português (Portuguese)

ATENÇÃO: Se fala português, encontram-se disponíveis serviços linguísticos, grátis. Ligue para 1-800-327-8613 (TTY: 1-800-424-1694).

繁體中文 (Chinese)

注意:如果您使用繁體中文,您可以免費獲得語言援助服務。請致電 1-800-327-8613 (TTY: 1-800-424-1694)。

Français (French)

ATTENTION : Si vous parlez français, des services d'aide linguistique vous sont proposés gratuitement. Appelez le 1-800-327-8613 (ATS : 1-800-424-1694).

Tagalog (Tagalog – Filipino)

PAUNAWA: Kung nagsasalita ka ng Tagalog, maaari kang gumamit ng mga serbisyo ng tulong sa wika nang walang bayad. Tumawag sa 1-800-327-8613 (TTY: 1-800-424-1694).

Русский (Russian)

ВНИМАНИЕ: Если вы говорите на русском языке, то вам доступны бесплатные услуги перевода. Звоните 1-800-327-8613 (телетайп: 1-800-424-1694).

Arabic العربیة

1-800-327-8613 (TTY: 1-800-424-1694)ل على المساعدة في اللغة العربیةمجانا، تفضل باتصال على ھذا الرقم: -

Italiano (Italian)

ATTENZIONE: In caso la lingua parlata sia l'italiano, sono disponibili servizi di assistenza linguistica gratuiti. Chiamare il numero 1-800-327-8613 (TTY: 1-800-424-1694).

Deutsch (German)

ACHTUNG: Wenn Sie Deutsch sprechen, stehen Ihnen kostenlos sprachliche Hilfsdienstleistungen zur Verfügung. Rufnummer: 1-800-327-8613 (TTY: 1-800-424-1694).

한국어 (Korean)

주의: 한국어를 사용하시는 경우, 언어 지원 서비스를 무료로 이용하실 수 있습니다. 1-800-327-8613 (TTY: 1-800-424-1694)번으로 전화해 주십시오.

Polski (Polish)

UWAGA: Jeżeli mówisz po polsku, możesz skorzystać z bezpłatnej pomocy językowej. Zadzwoń pod numer 1-800-327-8613 (TTY: 1-800-424-1694)).

ગુજરાતી (Gujarati)

સુચના: જો તમે ગુજરાતી બોલતા હો, તો નિ:સુલ્કુ ભાષા સહાય સેવાઓ તમારા માટે ઉપલબ્ધ છે. ફોન કરો 1-800-327-8613 (TTY: 1-800-424-1694).

ภาษาไทย (Thai)

เรียน: ถ้าคุณพูดภาษาไทยคุณสามารถใช้บริการช่วยเหลือทางภาษาได้ฟรี โทร 1-800-327-8613 (TTY: 1-800-424-1694).

 


* Magellan refers to all applicable subsidiaries and affiliates of Magellan Health, Inc. including but not limited to Magellan Healthcare, Inc., National Imaging Associates, Inc., Magellan Rx Management, LLC and Magellan Complete Care.

This page last updated: 11/30/2016 10:45:50 AM   

What is Magellan Complete Care?

Magellan Complete Care is a Florida Medicaid specialty health plan for individuals living with a serious mental illness that combines care for both a member's physical and mental well being.
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Why Magellan Complete Care?

We help our members stay healthy with integrated mental and physical care that is specific to their needs for better overall health. 
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