Prescription drugs

Magellan Complete Care of Florida (MCC of FL) covers most drugs. This includes injections. Some drugs on the Preferred Drug List or the AHCA Preferred Drug List may need prior authorization. Your doctor will need to submit a prior authorization request for drugs that are not on the list.

Drug exceptions

If your doctor feels that you need a medicine that is not on the list of drugs we will pay for, you may request a Drug Exception. Some reasons for an exception are:

  • You are allergic to the other drug options on the list
  • You tried the approved drug(s) and they did not work
  • You cannot take the approved drug

If you have any questions please call us at 1-800-327-8613 (TTY 711) or you may have your doctor call us at 1-800-327-8613 to ask for an exception.


Magellan Rx Home

Save time and get your medicines by mail. Magellan Rx Home helps you get some of your medicines sent to your home every three months.

How to get started

First, ask your doctor to write two prescriptions:

  • 30-day supply to fill at your local pharmacy
  • 90-day supply plus refills, to fill by mail

Next, you will need to send in your 90-day supply order. You can:

  • Mail your prescription and order form to:

P.O. Box 620968

Orlando, FL 32862

  • Ask your doctor to e-prescribe to Magellan Rx Pharmacy, LLC (Mail-ORL) or fax your prescription to 888-282-1349
    • Fax can only be sent by a doctor’s office
    • Fax must include your patient information and diagnosis


How to get refills

Choose one of these easy steps:

  • Fill in the refill portion of the order form and mail to:

P.O. Box 620968

Orlando, FL 32862

If you have any questions or need help getting your prescriptions you can call Magellan Complete Care at 1-800-327-8613 (TTY 711). Our hours are 8 a.m. to 7 p.m. Monday to Friday.


Specialty medications

MCC of FL works with Magellan Rx Specialty pharmacy to make it easy for you to quickly get your specialty medicine. These medicines often need special storage or handling.

This specialty pharmacy will help you by providing written information about your condition and medicine. You get free delivery of your medicine to your home or another address. Nurses are there to answer your questions.

You can call the specialty pharmacy at 1-866-554-2673 (TTY 711) or register online. If you do not want to use Magellan Rx Specialty pharmacy, you can and let them know.


Over-the-counter medication supplies

You can get your over the counter medicines and supplies as part of your benefits.

All covered over-the-counter items are either:

  • A medicine
  • An ointment or spray
  • Used for treatment of a condition with active medical ingredients

Covered first aid supplies include:

  • Bandages
  • Dressings
  • Non-sport tapes

About the program:

  • Your benefit is $25 per month
  • Your over-the-counter funds do not carry over to the next month
  • Your order total cannot go over your benefit amount
  • We cannot accept payment if you want to buy items once you have used your monthly benefit

You can order three ways:

  • Order online
  • Order by mail
    • Clearly write your name, address, telephone number and member ID number in the space at the top of the form.
    • Enter the amount of items that you want on the order form. The total must add up to your benefit amount or less.
    • Fold this form and put it in an envelope. Place a first class postage stamp on the envelope and send it to:
      •       OTC Health Solutions

9675 NW 117th Avenue, Suite 202

Miami, FL 33178

  • Order by phone

When an item is covered by Part B or Part D because of a special condition, you would not use your over-the-counter benefit to get the item. This item is instead covered by Medicare. When this happens, your over-the-counter benefit amount will not be affected for the Medicare covered item.

Over the counter (OTC)
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