Hurricane Dorian alert!

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Provider materials and tools

Provider Hurricane Michael FAQs

Q:  How is Magellan Complete Care helping members who receive prescriptions in the mail?

A:   Magellan Complete Care has been reaching out to members who use our mail-order pharmacy to make sure they are prepared.

 

Q: How long will requirements for prescription refills and prior authorizations be waived?

A:   Requirements for prior authorizations are waived until November 9, 2018. So far, it has not been determined how long requirements for prescription refills will be waived yet.

     

      Please Note: This only applies to the affected regions 2, 5 and 6.

 

For questions about claims, please call Customer Service at 1-800-327-8613. You can also contact them by email at FLMCCCustomerService@magellanhealth.com.