Hurricane Dorian alert!

Our crisis hotline is open. Get details about your services and how to stay safe.

Provider materials and tools

Provider Hurricane Michael FAQs

Q:  How is Magellan Complete Care helping members who receive prescriptions in the mail?

A:   Magellan Complete Care has been reaching out to members who use our mail-order pharmacy to make sure they are prepared.


Q: How long will requirements for prescription refills and prior authorizations be waived?

A:   Requirements for prior authorizations are waived until November 9, 2018. So far, it has not been determined how long requirements for prescription refills will be waived yet.


      Please Note: This only applies to the affected regions 2, 5 and 6.


For questions about claims, please call Customer Service at 1-800-327-8613. You can also contact them by email at