Non-Discrimination and Language Assistance

Non-Discrimination and Language Assistance

Discrimination is against the law 

 

Magellan Complete Care of Florida complies with applicable Federal Civil Rights laws. We treat all people equally. We do not discriminate against anyone based on: 

  • Race
  • Color
  • National origin
  • Age
  • Disability
  • Sex

 

We provide free help and services to people with disabilities. We want you to be able to communicate with us easily. We offer:

  • Qualified sign language interpreters.
  • Written information in many formats. These may include:
    • Large print
    • Audio
    • Accessible electronic formats
    • Auxiliary aids
    • Other formats

 

We also provide free language services to people whose first language is not English. We offer:

  • Qualified interpreters
  • Information that is written in other languages

 

Contact us at 1-800-327-8613 (TTY 711) if you need any of these services. 

 

If you believe we have not provided these services or discriminated in another way, you can file a grievance with:  

 

Civil Rights Coordinator, Corporate Compliance Department 
8621 Robert Fulton Dr.

Columbia MD 21046 

800-424-7721

Fax: 410-953- 5207 

compliance@magellanhealth.com

 

You can file a grievance in one of three ways:

  • By mail
  • By fax
  • By email

 

The civil rights coordinator is available if you need help with any of this.  

 

You can also file a complaint with the U.S. Department of Health and Human Services Office for Civil Rights. You may do this online at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf. Or you may do this by mail or phone. 

 

U.S. Department of Health and Human Services 

200 Independence Avenue, SW 

Room 509F, HHH Building 

Washington, D.C. 20201  

800-368-1019

TDD: 800-537-7697

 

Complaint forms are available online. You may find them at http://www.hhs.gov/ocr/office/file/index.html.

 

 

Help in other languages and formats

 

English

This information is available for free in other languages and formats. Please contact our customer service number at 1-800-327-8613 (TTY 711) Monday through Friday, 8 a.m. to 7 p.m. Eastern time.

 

Spanish

Esta información está disponible de forma gratuita en otros idiomas y formatos. Comuníquese con nuestro número de servicio al cliente al 1-800-327-8613 (TTY 711) entre las 8:00 am y las 7:00 p.m. Hora del este, de lunes a viernes.

 

French Creole

Coming soon

 

Vietnamese

Coming soon

 

Portuguese

Coming soon

 

Chinese

Coming soon

 

French

Coming soon

 

Tagalog

Coming soon

 

Russian

Coming soon

 

Arabic

Coming soon

 

Italian

Coming soon

 

German

Coming soon

 

Korean

Coming soon

 

Polish

Coming soon

 

Gujarati

Coming soon

 

Thai

Coming soon