Non-Discrimination and Language Assistance

Non-Discrimination and Language Assistance

Discrimination is against the law 


Magellan Complete Care of Florida complies with applicable Federal Civil Rights laws. We treat all people equally. We do not discriminate against anyone based on: 

  • Race
  • Color
  • National origin
  • Age
  • Disability
  • Sex


We provide free help and services to people with disabilities. We want you to be able to communicate with us easily. We offer:

  • Qualified sign language interpreters.
  • Written information in many formats. These may include:
    • Large print
    • Audio
    • Accessible electronic formats
    • Auxiliary aids
    • Other formats


We also provide free language services to people whose first language is not English. We offer:

  • Qualified interpreters
  • Information that is written in other languages


Contact us at 1-800-327-8613 (TTY 711) if you need any of these services. 


If you believe we have not provided these services or discriminated in another way, you can file a grievance with:  


Civil Rights Coordinator, Corporate Compliance Department 
8621 Robert Fulton Dr.

Columbia MD 21046 


Fax: 410-953- 5207


You can file a grievance in one of three ways:

  • By mail
  • By fax
  • By email


The civil rights coordinator is available if you need help with any of this.  


You can also file a complaint with the U.S. Department of Health and Human Services Office for Civil Rights. You may do this online at Or you may do this by mail or phone. 


U.S. Department of Health and Human Services 

200 Independence Avenue, SW 

Room 509F, HHH Building 

Washington, D.C. 20201  


TDD: 800-537-7697


Complaint forms are available online. You may find them at



Help in other languages and formats



This information is available for free in other languages and formats. Please contact our customer service number at 1-800-327-8613 (TTY 711) Monday through Friday, 8 a.m. to 7 p.m. Eastern time.



Esta información está disponible de forma gratuita en otros idiomas y formatos. Comuníquese con nuestro número de servicio al cliente al 1-800-327-8613 (TTY 711) entre las 8:00 am y las 7:00 p.m. Hora del este, de lunes a viernes.


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