Nondiscrimination

Nondiscrimination

Discrimination is against the law

Magellan Complete Care follows the law. We treat all people equally. We do not discriminate against anyone based on:

  • Race.
  • Color.
  • National origin.
  • Age.
  • Disability.
  • Sex.

We provide free help and services to people with disabilities. We want you to be able to communicate with us easily. We offer:

  • Qualified sign language interpreters.
  • Written information in many formats. These may include:
    • Large print.
    • Audio.
    • Accessible electronic formats.
    • Other formats.

We also provide free language services to people whose first language is not English. We offer:

  • Qualified interpreters.
  • Information that is written in other languages.

Contact us at 1-800-327-8613 (TTY: 1-800-424-1694) if you need any of these services.

If you believe we have not provided these services or discriminated in another way, you can file a grievance with:

Civil Rights Coordinator, Corporate Compliance Department

6950 Columbia Gateway Drive 
Columbia MD  21046
1-800-424-7721
Fax: 410-953- 5207
compliance@magellanhealth.com

 You can file a grievance in one of three ways.

  • By mail.
  • By fax.
  • By email.

 The civil rights coordinator is available if you need help with any of this.

You can also file a complaint with the U.S. Department of Health and Human Services Office for Civil Rights. You may do this online at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf. Or you may do this by mail or phone.

U.S. Department of Health and Human Services

200 Independence Avenue, SW
Room 509F, HHH Building
Washington, D.C. 20201
1-800-368-1019
TDD: 800-537-7697

Complaint forms are available online. You may find them at http://www.hhs.gov/ocr/office/file/index.html.